Privacy Policy

Effective Date: 20/03/2025

Last Updated: 20/03/2025

Welcome to Sai Care Providers

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK laws, including:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

Information We Collect

We collect personal data when you:

• Book an appointment
• Contact us via email or phone
• Use our website

The data we collect may include your name, contact details, appointment details, payment information, and medical history (if applicable).

How We Use Your Data

Your data is used to:

• Manage and schedule appointments through our booking partner, Cliniko
• Send appointment reminders via email or SMS
• Process payments securely
• Improve our website and services

Legal Basis for Processing Data

We process your personal data under UK law based on:

• Contractual Necessity: To provide healthcare services
• Legal Obligation: Compliance with UK healthcare regulations
• Legitimate Interests: Improve services and customer support
• Consent: Marketing and communication (only with your opt-in)

Data Protection & Security

We implement security measures such as:

• SSL encryption to protect your data
• Restricted access to personal information
• Secure third-party payment processors

Data Sharing & Third Parties

We do not sell or share your personal data for marketing purposes. However, we may share your information with:

• Cliniko, for appointment management
• Secure payment processors
• Legal authorities if required by law

Cookies & Tracking

We use cookies to improve user experience. You can manage cookie settings in your browser.

Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Request data deletion (subject to legal requirements)
• Restrict or object to data processing
• Withdraw consent for marketing communications

Data Retention

We retain your data only for as long as necessary:

• Medical records: 7 years (as required by UK healthcare laws)
• Booking history: 3 years
• Marketing preferences: Until you opt out

Complaints & Reporting

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.